{"id":6356,"date":"2016-10-04T13:53:24","date_gmt":"2016-10-04T11:53:24","guid":{"rendered":"https:\/\/oooh.events\/help\/"},"modified":"2026-10-03T18:49:19","modified_gmt":"2026-10-03T16:49:19","slug":"help","status":"publish","type":"page","link":"https:\/\/oooh.events\/en\/help\/","title":{"rendered":"Help"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full\"><a href=\"https:\/\/oooh.events\/wp-content\/uploads\/2022\/02\/support-button.png\"><img loading=\"lazy\" decoding=\"async\" width=\"62\" height=\"68\" src=\"https:\/\/oooh.events\/wp-content\/uploads\/2022\/02\/support-button.png\" alt=\"\" class=\"wp-image-109641\"\/><\/a><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>Help using our service<\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Before contacting our customer support service, please read our <a href=\"https:\/\/oooh.events\/faq-utenti-biglietteria-online\/\"><strong>Frequently Asked Questions (FAQ)<\/strong><\/a> to see if you can find the answer you are looking for.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile is-vertically-aligned-top\" style=\"grid-template-columns:15% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"288\" height=\"764\" src=\"https:\/\/oooh.events\/wp-content\/uploads\/2024\/03\/widget-assistenza-ok.png\" alt=\"Ticketing Customer Support: support widget via WhatsApp, Telegram, Messenger and email\" class=\"wp-image-278896 size-full\" srcset=\"https:\/\/oooh.events\/wp-content\/uploads\/2024\/03\/widget-assistenza-ok.png 288w, https:\/\/oooh.events\/wp-content\/uploads\/2024\/03\/widget-assistenza-ok-113x300.png 113w, https:\/\/oooh.events\/wp-content\/uploads\/2024\/03\/widget-assistenza-ok-170x450.png 170w\" sizes=\"auto, (max-width: 288px) 100vw, 288px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"has-medium-font-size wp-block-paragraph\">If the answer to your question is not available in our FAQ or on the page of the event you are interested in, you can contact our <strong>customer support service<\/strong> using the WhatsApp, Telegram or Messenger chat, or the email option available on every page of the website, in the bottom-left corner of your browser.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">If, on the other hand, you have a <strong>question for an Organizer<\/strong>, for example if you need information about an event or an explanation of a ticket price, you can contact the Organizer directly using the &#8220;contact the Organizer&#8221; link on the event page.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Are you an Organizer and need assistance or information? First of all, please read our <a href=\"https:\/\/oooh.events\/en\/faq-organizzatori-biglietteria-online\/\"><strong>FAQ for Organizers<\/strong><\/a>.<br>If you cannot find the answer you are looking for or would like to contact us directly, you can use the chat available on this website or, if your request is not urgent, you can <a href=\"mailto:info@oooh.events?subject=I would like more information about your service&amp;body=Hello, I am organizing an event and would like more information about your service\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>send us an email<\/strong><\/a><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Help using our service Before contacting our customer support service, please read our Frequently Asked Questions (FAQ) to see if you can find the answer you are looking for.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6356","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/oooh.events\/en\/wp-json\/wp\/v2\/pages\/6356","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oooh.events\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oooh.events\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oooh.events\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oooh.events\/en\/wp-json\/wp\/v2\/comments?post=6356"}],"version-history":[{"count":0,"href":"https:\/\/oooh.events\/en\/wp-json\/wp\/v2\/pages\/6356\/revisions"}],"wp:attachment":[{"href":"https:\/\/oooh.events\/en\/wp-json\/wp\/v2\/media?parent=6356"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}