Please read the following terms and conditions of use of our online self-service ticketing service carefully.
Definitions
A) Event
In this context, an event is an occurrence taking place at a specific location and time, during which the attending public may participate in or attend the subject of the event itself (show, performance, course, professional or association meeting, etc.). Participation in an event may be free of charge, or the Organizer may require payment of an admission fee.
B) Participant
The participant or spectator of an event is the end customer who, having purchased or obtained free of charge an admission ticket for an event, has acquired the right to attend that specific event.
C) Organizer
The Organizer is the party (individual or company) that defines the content and arrangements for an event (prices, venue, conditions). The Organizer is solely responsible for the successful organization of the event, as well as for all legal and tax-related aspects.
D) Admission Tickets or Tickets
An admission ticket or ticket is the document issued by OOOH.Events that allows the participant (end customer/spectator) to attend a specific event sold on OOOH.Events.
In the case of Entertainment and Performing Arts events (SIAE), the ticket is the admission ticket issued by the ticketing system integrated with OOOH.Events (FrankieBravo 1.0, approved by the Italian Revenue Agency) and constitutes a tax receipt.
Terms and Conditions
.1) Service offered by OOOH.Events
The service offered on this website can be described as an online self-service ticketing service. In other words, after registering on the website and entering their details, the Organizer can independently create an event and define all of its aspects: images, videos, description, admission conditions, sales, any refunds, prices, venue, etc.
.2) Types of Events
Through OOOH.Events it is possible to create and manage the issuance of admission tickets for free or paid events, whether or not they are subject to SIAE regulations concerning Entertainment and Performing Arts.
.3) Geographical Coverage and Currency
The service offered by OOOH.Events is available in all countries; the supported currency is the Euro and bank transfers are made exclusively in Euros.
Bank transfers to financial institutions within the SEPA area are free of charge; the cost of any transfers to financial institutions outside the SEPA area will instead be charged to the Organizer. For this reason, no bank transfer will be made if the bank fees exceed the proceeds from ticket sales.
.4) Bundle Tickets/Combo Packages
The Organizer may create a combo package by associating the sale of an additional product or service (e.g. lunch, merchandise, hotel accommodation, etc.) with one or more admission tickets.
.5) Organizer’s Responsibilities
The Organizer is solely responsible for the nature of the event, the content and topics addressed during the event, the accuracy of the information provided both in the event description and in the Organizer profile, and proper compliance with all applicable legal requirements.
By using our service, the Organizer fully accepts the terms and conditions of use set out herein and also guarantees that:
– the materials used (texts, images, videos) in the presentation of the event do not in any way infringe the rights of third parties, including Copyright, trademarks, patents and Privacy rights;
– the tax information (company name, registered office, VAT number) is accurate;
– in the case of Entertainment and Performing Arts events (SIAE), the Organizer expressly declares that all regulatory obligations have been fulfilled and that the appropriate SIAE permit has been obtained (where required); Tixplan – at its sole discretion – reserves the right to request a copy thereof before authorizing publication of an event.
.6) Prohibited Events
Events dealing with defamatory content, content that is offensive to others in any way or contrary to public morals, pornographic, obscene, vulgar or intimidating content, content that infringes freedom of worship, incites violence or intolerance towards other faiths, carries out, encourages or suggests illegal activities, or violates Privacy or Copyright requirements are not permitted.
OOOH.Events therefore reserves the right, at its sole discretion, to suspend publication of any event that does not comply with the provisions of this section or that in any way damages its image or business. In such cases, any admission tickets sold for the suspended event will be promptly refunded to participating customers, excluding OOOH fees and payment processor charges, since the service has nevertheless been provided.
Please note: events may not be published without tickets available for purchase. An event published “today” must necessarily have at least one ticket type available for purchase “today”.
.7) Free Events with Deferred (Offline) Payment
It is prohibited to publish events as free of charge when, in reality, payment of a participation fee is required outside our website.
Any event configured in this manner will be removed from OOOH.Events and the Organizer’s account will be blocked.
Likewise, this ticketing service may not be used to invite Users to book or purchase tickets through channels external to OOOH.Events (e.g. email, telephone, web, social media, etc.): any such information will be removed.
.8) Events without an Active and Public Ticket Type
Every published event must have at least one ticket type that is immediately available for purchase and publicly accessible, and sales must remain open to the public until the event begins, except in cases of force majeure or for specific reasons which must, however, be clearly stated in the event description so that Users are informed of the commercial policies adopted by the Organizers and of any difficulties encountered by them.
OOOH.Events is a ticketing service, not a service for showcasing events that will go on sale in the future; therefore, every event must be immediately available for purchase by any User.
.9) Service Fees and Payment Methods
The OOOH service fee, applied to each admission ticket sold, consists of a fixed fee plus a variable fee.
The resulting amount is added to the ticket price defined by the Organizer.
In the Pricing section of our website you will find full details of the costs.
.10) Distribution of Sales Proceeds and Tax Obligations
Since the service fee is added to the ticket price, OOOH.Events issues the participating (and paying) customer a receipt for its own fees. The Organizer, in turn, must provide the participant – at the event – with a tax receipt or invoice for the amount of the admission ticket only (for SIAE events, the ticket already constitutes a fiscal document) and any combo package, in accordance with the tax regulations applicable to the Organizer.
The amount collected by OOOH.Events from the sale of admission tickets will be transferred to the Organizer – by bank transfer – by Thursday of the week following the week in which the event took place.
If the event does not take place in accordance with the agreed arrangements concerning the performer or show, date, time or venue, participants have 3 days from the scheduled date of the event to notify OOOH.Events, which – after verification – will refund them the amount of the admission ticket only, since the service provided by OOOH (the sale of admission tickets) has nevertheless been performed, regardless of whether or not the event takes place. The refund will be deducted from the sales proceeds due to the Organizer.
OOOH.Events, as a ticketing service, is not responsible for the quality of the event or related services or goods, nor for participant satisfaction.
.11) Cancellation, Refund or Postponement of an Event
A ticket for a SIAE event cannot be cancelled unless the event itself is cancelled. The right of withdrawal does not apply to tickets for SIAE events (i.e. Entertainment and Performing Arts) or non-SIAE events (workshops, courses, etc.), as indicated on the European Union website and as established by Article 59, paragraph 1, letter n of the Italian Consumer Code (The right of withdrawal provided for in Articles 52 to 58 … is excluded with regard to: … services related to leisure activities where the contract provides for a specific date or period of performance.).
For the same reason, it is not possible to change seats or sections in the case of events with assigned seating (the ticket would have to be cancelled and then reissued, which is not permitted), nor is it possible to change the date in the case of multiple performances (each date is a separate event: changing the date is equivalent to cancelling the ticket for event A and issuing a new ticket for event B, which is not permitted).
In any event, refund requests must always be addressed to the Organizer, because OOOH has no authority to decide whether or not to grant a refund.
If an event is postponed, the Organizer will always determine the procedures for refunding or reusing admission tickets.
Service fees charged by OOOH.Events, as well as payment processor fees, are not refundable under any circumstances, since the service provided by OOOH.Events (advance ticket sales) and by the payment processor (online payment) has nevertheless been performed (https://www.altroconsumo.it/vita-privata-famiglia/viaggi-tempo-libero/consigli/concerto-annullato).
.12) Loss or Theft of Admission Tickets
Admission tickets can always be downloaded in PDF format from the Your Tickets area of our website.
.13) Changes to an Event and the Organizer Profile
An event cannot be modified after even a single admission ticket has been sold. This restriction is intended to protect participants, preventing them from purchasing a ticket for an event presented in a certain way and subsequently having the event substantially modified.
Likewise, in order to ensure transparency towards end Users, the Organizer profile cannot be modified: if changes to the profile become necessary (e.g. a change of company name or registered office), the Organizer may create a new account or contact our customer support service to request the change.
.14) Assignment, Sale or Transfer of an Admission Ticket
Tickets may be freely transferred to a friend, even if they are named tickets, by following the instructions contained in the email accompanying the ticket or in the FAQ.
.15) Disclosure of Data to the Organizer
OOOH.Events will share with the Organizer the personal and tax information provided by each participant in that Organizer’s event, allowing the Organizer to prepare any invoices relating to the admission ticket and any associated services and/or goods.
.16) User Reports
Users may report any irregularities, misuse of the service or violations of these Terms and Conditions by emailing info@oooh.events.
.17) Liability
– Service continuity
To provide its service, OOOH relies on a number of suppliers that ensure service continuity within the limits of the possibilities offered by technology and the availability of the Internet and international connectivity.
OOOH has sized its resources so as to provide automatic backup solutions that are activated in the event of failures.
In any event, OOOH – and its operating company Tixplan – cannot be held liable for service interruptions caused by serious technical failures, Internet connectivity outages or other events of force majeure.
– Commercial liability
The service offered by OOOH represents a valuable opportunity for small and medium-sized event Organizers wishing to benefit from the latest online sales features without having to invest in a traditional ticketing system.
In light of this and due to the nature of the service offered, the self-service solution cannot guarantee the same reliability standards as an on-site physical ticket office, which includes technical support and a series of emergency procedures in the event of failure or malfunction.
It is therefore up to the individual Organizer to decide whether to rely exclusively on an online service such as this one, or to use multiple services (online and offline) at the same time in order to properly deal with any emergency or critical situation.
OOOH.Events accepts no liability for direct or indirect, incidental or other damages resulting from or related to the inability to access the services offered, even if Tixplan (owner of the OOOH.Events service) has been informed of the possibility of such damages.
– Regulatory formalities
The Organizer of a SIAE event (Entertainment or Performing Arts) is required to verify that the services requested from OOOH.Events have been recorded and performed in accordance with the Organizer’s instructions, in order to request any corrections or additions within the time limits established by applicable regulations. Once those time limits have expired, OOOH.Events (Tixplan) will no longer be able to intervene and, in any event, cannot under any circumstances be held liable for any inaccuracies or omissions.
– Confidential data
OOOH cannot access its customers’ credit card details – which are entered directly on the payment processor’s website – and therefore does not store any confidential or sensitive card information on its servers.
.18) Payment Methods
Payment for admission tickets and related services or goods may be made exclusively through the payment processors available on our website.
.19) Inappropriate Username
OOOH.Events reserves the right to refuse a User’s registration and to delete their account if the User chooses a username that, at OOOH.Events’ sole discretion, is considered obscene, indecent, vulgar or inappropriate.
.20) Jurisdiction
Any dispute shall be subject exclusively to the jurisdiction of the Court of Rome.
legal references:
Article 55 of the Italian Consumer Code
Italian Legislative Decree No. 185 of May 22, 1999 – Article 7, paragraph B
Italian Revenue Agency Provision of July 23, 2001
Italian Revenue Agency Provision of October 22, 2002
Italian Revenue Agency Provision of March 4, 2008
Italian Revenue Agency Provision of June 27, 2019
OOOH.Events is a service provided by Tixplan S.r.l.
